@INPROCEEDINGS{Beneito-Montagut_ISCRAM13,
  author = {Roser Beneito-Montagut and Susan Anson and Duncan Shaw and Christopher
	Brewster},
  title = {Resilience: Two case studies on governmental social media use for
	emergency communication},
  booktitle = {Proceedings of the Information Systems for Crisis Response and Management
	conference (ISCRAM 2013 12-15 May, 2013)},
  year = {2013},
  owner = {kiffer},
  timestamp = {2013.03.10},
  url = {http://windermere.aston.ac.uk/~kiffer/papers/Beneito-Montagut_ISCRAM13.pdf}
}